Listen up, leaders
"Poor listening is the common cold of leadership," says emotional intelligence author Daniel Goleman. Sadly, it's all too easy for leaders to come down with a bad case of inattention. Studies have shown that those with less power in a hierarchy are better listeners. That makes sense: when we have less power we'd better pay attention to what those with more power might be saying to us. But, as our positional power increases, we can become more interested in what we have to say